FAQ

Website Design

Website Hosting

How much do you charge for your web site design services?
It all depends on what you would like. A simple html web page will cost a lot less than a dynamic page, which is usually written in PHP or ASP. Simple web pages are more likely to get higher rankings in search engines. To view our web site design prices click here.
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Do I need to use a web site design company that is local to me?
Not at all. Everything can be done via email or telephone. We design web sites for companies worldwide and rarely meet our clients. Our door is always open to anyone who would like to speak to us face to face but we rarely visit anyone unless they live in our vicinity. This helps to keep our web site design prices low!
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Why should I use your web site design services and not another company, and do you have a proven track record?
We provide a one to one personal service and are friendly and professional. We are always available by phone or email to answer your questions. Our web site design prices are very competitive.
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Are there any hidden charges for your web site design services?
No! Once we have all the information about your requirements you will be given a price and that price will stand firm for the web site design process unless you decide you would like to add additional features during the development process.
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Can I see the design while my web site is under development?
Yes! Once the design for the main page has been completed it will be uploaded to our server for your approval. After approval the rest of web site will be developed.
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Can I make changes to the web site design or text content once it has been started?
Yes! The main page will be uploaded for your approval. If you want changes made to the design we can do it then.
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What screen resolution will you design my web site for?
Whatever screen resolution you would like. Most people have their screen resolutions set at 800x600 so that's the resolution we would usually design a web site for.
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Will I be able to have control over what my site looks like?
The answer to this one is yes. We will always create a website the way you would like it. However, that does not mean that we will not give you our two-cents. Sometimes the background audio, the flashing text, and the big picture of a cat on the homepage is not the way to go.
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How do I accept credit cards on my website?
There is a couple ways that you can accept credit cards on your website.
1.) PayPal - Visit http://www.paypal.com
2.) 2Checkout - Visit http://www.2checkout.com
3.) Actual Merchant account with payment gateway

There are many companies similar to paypal and 2checkout, PayPal is the most widely and is fairly easy to use. If you would like more information about merchant accounts please contact us.
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Do you guarentee placement in google or other major search engines?
No. We do not guarentee any type of ranking in search engines. We do "basic" search engine submission which means we will submit your website to all of the major search engines concentrating on 3 major phrases. 1.) Title of Book 2.) Author Name 3.) Publishing Company Name. I would have to say around 85-90% of the time we can get your website listed at the top of most search engines with those phrases.
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I know nothing about having a website, can you help?
Certinally. Don't worry we do not just deal with experienced website/computer users here. We will do our best to explain what is involved in a website, the fees, the time, the marketing, etc. We will do all of this while keeping the tech jargon to a minimum.
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How much will it cost to update my website?
That all depends on what you are planning on updating. For updates we work pretty much on an hourly rate of $35 per hour. However most of the time updates shouldn't take more than an hour or so. If you just want to change a sentence or swap out an image, more often than not, we will not charge you anything. If you are on a very limited budget you might want to think about dropping the number of pages you would like to have and add some extras such as a blog or newsletter service.
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Do I need to pay more money for a successful website?
Not really. Take our basic package for instance: when we develop all websites, we keep the end viewer in mind. We create clean, easy-to-navigate websites where viewers will be able to quickly and easily navigate to the desired information.
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How will we communicate with each other?
If you are local to the Fallston, MD, area you can stop by and we can chat. More often than not, you are not in our area. That then leaves us with phone and email. In ten years we have not run in to any problems with not being able to complete a job based on a lack of communication.
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What is a Content Management Solution (CMS)?
A Content Management Solution (CMS) is a system created for you to be able to update your website yourself. We create all of our CMS systems from scratch to cater to the specific needs your website will need. The CMS is pretty easy to use, however there might be a slight learning curve for some. We try our best to make the process of updating your website as easy and painless as possible.
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Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".
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How do I upgrade from one plan to another?
You can upgrade plans by sending your request to us via email. Plan change fees do apply to upgrades.
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How do I transfer files to my web site?
Files must be transferred to the web server via File Transport Protocol (FTP).
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Will I have unlimited access to update my pages?
You have unlimited access to your website via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
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Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community. If desired, secure processing is available through our secure shopping cart services. Click here for more information.
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What contract and payment terms are available?
You are not bound to any contract, you can cancel any time you would like. We bill all accounts monthly. We accept Discover, MasterCard, and Visa cards as well as checks and money orders. All credit card orders placed will be setup as a reccurring payment to that card.
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Do you offer technical support to customers?
Yes. We encourage our customers to visit the support section of our website with questions or concerns about their web site. Click here for support section.
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How long does it take to set up a new account ?
Orders submitted before 5pm which include payment information will be processed before the end of the next business day! Once an account is set up an activation notice will be sent you via email including a userid, password, and FTP hostname. Since all correspondence is done via email, you must be sure to include a valid email address when you sign up, otherwise you may not receive your account information. You can begin uploading files to your new web site immediately upon notification. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.
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How do I place an order?
You can place an order from our web site 24 hours a day. All orders are received and processed immediately, and you will receive a confirmation as well as account information via email. Click here to for ordering information.
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Do you offer website stats for my website?
Yes, we do offer detailed website stats. The stats are included in the business package for free but are an addition $1.99/month for personal website plans.
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What is website hosting?
Website hosting is the backbone of how a website operates. Without website hosting, you can not have a website. When a user types in your domain name, a request is sent to your web host asking for the files. The web host then replies with the requested information (ie: your page including text, layout and images) and the user's browser displays it on their computer.
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